Refund & Return policy

At Bobby Media H LLC, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

Returns

1. Eligibility for Returns:
   • Items must be returned within 30 days from the date of purchase.
   • Items must be unused, in their original packaging, and in the same condition that you received them.
   • Items must have all original tags and labels attached.
   • Perishable goods such as pet food, treats, or any items marked as non-returnable cannot be returned.
2. Non-Returnable Items:
   • Gift cards
   • Opened or used pet food and treats
   • Customized or personalized items
3. Return Process:
   • To initiate a return, please contact our customer service team with your order number and reason for return.
   • Once your return is approved, you will receive a return authorization number and detailed instructions on how to return your item(s).
4. Return Shipping:
   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

1. Processing Refunds:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
2. Late or Missing Refunds:
   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at : contact@bobbymediahllc.com

Exchanges

Thank you for shopping with Bobby Media H LLC! We appreciate your business and are committed to providing you with the best shopping experience.